The File Room located at 4101 North Rider Trail in Earth City, MO is hosting their first FREE Shred Day this Saturday,

April14th from 9 AM to 12 Noon. For more information call (314) 209-0600 or visit their web site at www.thefileroom.com

“To be a champ, you have to believe in yourself when nobody else will. Now.”

Sugar Ray Robinson
1920-1989, Boxer 

There only 11 more Selling Days in December, the Quarter and the Year!!! 

I have been saving this one – In life you can make your own decisions or let other people make those decisions for you. Being Above The Influence is about staying true to yourself, and not letting people pressure you into being less than you. So be yourself – “I said to myself.”

You have to believe in yourself, particularly when others don’t believe in you. I love proving my doubters wrong. In my book that I am writing someday – “You Can’t Make This Stuff Up”, when others don’t believe in me, I let their doubts be extra fuel to drive me towards reaching my goals. The drive to accomplish anything and persevere until you reach your destination comes from the inside of you, and nobody can prevent it, unless you let them.

Do you feel alone? That no one believes in you, what you can do, what you are doing? Do you find it hard to feel motivated when you feel that no one has any confidence in you? When everyone is telling you what you are doing wrong, and no one is telling you what you are doing right, it will eventually drag you down. This will not only destroy your motivation, it will probably stop you from even going for your goal. But I say don’t you ‘dare’ let it. Believe in yourself, make a pact with yourself and then be faithful to that way of thinking and you will succeed – count on it. For as I heard yesterday from an industry expert that I admire and trust – “be a warrior while thrilling your customer.”

Go out and have a Great Selling Day and make a difference in at least one person’s life and make them a believer.

WED

“No one can become rich without enriching others. Anyone who adds to prosperity must prosper in turn.”
 - G. Alexander Orndorff

 There is only 1 more Selling Day in November and 23 remaining in the Quarter and in the Year!!!

 Andrew Carnegie said, “No man can become rich without himself enriching others.” That is one of the best quotes I have ever read. As children, we come into the world as self absorbed beings who only think about ourselves – that’s Wayne. That is the way it is supposed to be or not? We are young and survival is our first instinct and gathering data is our second. We learn how to function and how to provide for our self. Then we feel self sufficient. But there comes a point in every person’s life when they want to give back. They want to know that their life has meaning and they were not here to merely consume and take up space – are you there yet? They want to leave their mark on the world. They want to help someone or create life or do something to show that they were here. The best way to do that is to help others. Live on in the memories and the hearts of the people you helped. Enrich the world with the gift of love and share your soul with the people who thirst for that love. Quench that thirst by giving of yourself and your talents all the time not just now during the Holiday Season. Show the world who you are! Be brave and bold and live life the way it is meant to be lived! B. R. Ambedkar said, “Man is mortal. Everyone has to die some day or the other. But one must resolve to lay down one’s life in enriching the noble ideals of self-respect and in bettering one’s human life. We are not slaves. Nothing is more disgraceful for a brave man than to live life devoid of self-respect.”

Andrew Carnegie also said, “People who are unable to motivate themselves must be content with mediocrity, no matter how impressive their other talents.” It is your responsibility to live your life to the fullest. No one will do it for you. It takes self discipline and self respect….but it also requires that you get up off of your duff and get out there and do something. I guarantee that you can sit and do nothing and life will let you. You have free will…which means that you can choose whatever life you want…you just have to pay the price for whatever you choose. It seems complicated, but it is really quite simple…you get what you focus on…so choose well. If you are always focusing on the wrong things and they keep appearing in your life, stop! Just stop focusing on that and change your mind. We get fixated on stupid stuff…I am guilty of it and so are you. Start looking at what you really want in life and have the guts to go after it. It may not happen overnight…but then, what really does? Focus on what you want. Picture it to the tenth degree and fixate on that! You will get there if you motivate yourself to move toward that picture. That is a picture worth pursuing! Go for it and live that dream! Enrich others by helping yourself. People are consumed by a person who stakes everything on going after what they want. You can make your mark by living your life full out and being an example to all of those people who want to do the same!

Go out and have a Great Selling Day and make a difference in at least one person’s life today.

WED

“To be convincing to others, you must first be convinced yourself.”

Ernest Wheaton

Founder of Wheaton Van Lines

There are only 17 more Selling Days in November and 39 remaining in the Quarter and the Year!!!

You can’t give away something you don’t possess. Therefore, you must be convinced your product or service is superior to the competition. No, I am not saying that you have to have the perfect solution. Perfect solutions usually don’t exist Mr. Wheaton once told me and I will never forget the wisdom he shared with me that one fine Saturday afternoon as we were together. So as the years went by I learned something on my own the hard way (which is the way I usually learn most things) you must have a deep belief that your solution is the best fit for the prospect’s needs. For if you probe, if you are truly concerned with their problem you will find the solution.

Go out and have a Great Selling Day and make a difference in at least one person’s life today.

WED

Do your little bit of good where you are; it’s those little bits of good put together that overwhelm the world.”

 - Desmond Tutu

Activist and Christian Cleric

There are 18 more Selling Days in November and 40 remaining in the Quarter and the Year!!!

If there’s one word that stabs me in the ears and makes me don my Customer Service Avenger tights and cape, it’s “can’t.” It’s a filthy word that should be avoided at all costs. I had a series of horrible “can’t” experiences last week but I am sure you have some stories to share with me as well..

Clearly, there are some things in life and business that actually aren’t possible. But in my experience, the truly impossible is a very rare exception, and “can’t” more often means “won’t” or “I don’t wanna.” Yet there is almost always a way to help someone, or at the very least show a genuine interest and make every effort. Even when a situation is not easily resolved, a caring and motivated person can usually find a way to help. There is always an alternative to the C-word. One of these three, or some variation to suit your business, will fit almost any circumstance:

1. “Sure I can!” or “I’d be delighted to”: These are obviously the ideal answers, and need no explanation. If you can help someone, skip the runaround and get right to the helping part.

2. “Let me see what I can do for you”: Use this-with sincerity-when you are honestly not sure if you can do exactly what the customer is asking, but you are determined to find some way to help. Customers love it when they see you are on their side rather than defending a company or policy, and will be much more receptive to whatever resolution you can offer.

3. “Unfortunately I’m a little limited in what I can do on that one, but here are three alternatives… hopefully one will be OK for you?”: Use this when you are truly unable to do exactly what the customer is asking. They might not like it, might not accept it; you can’t please everyone, but your odds are dramatically better if you don’t just say “tough luck.”

You may think that this is semantics-just saying “can’t” using other words. And there are times when that is absolutely true, but that doesn’t make it wrong. Customer service is about quality communication, compassion and a desire to help. Should a clothing salesman tell a customer “let me go grab a different size for you,” or “you’re too fat for those?” Both mean the same thing, but one is customer-friendly and the other is a slap in the face.

You can find an alternative to “can’t,” if you care, try hard enough, and have a company/culture that encourages it. But in those rare instances when there’s really no solution, make sure the customer knows and believes you cared and tried, do something (anything) nice for him if you’re able, and whatever you do, don’t flip him the C-word; it can only make things worse.

Go out and have a Great Selling Day and make a difference in at least one person’s life today.

WED